WhatsApp auto-reply bot with keyword and FAQ replies

How keyword matching works

Incoming messages are normalized (lowercased, trimmed, extra spaces collapsed) and punctuation does not stop a keyword match, so “price?” still matches the keyword “price”.

• An exact match on a saved question wins first.
• Otherwise the longest matching keyword wins, so “product price” beats “price”.
• If nothing matches, the bot sends your default reply.
• Inactive rules are ignored, so you can pause an answer without deleting it.

Predictable by design

Replies are rule-based rather than guessed, so your customers get the exact answer you wrote. Your team manages the questions, keywords, and answers from the Keyword replies tab of the admin console.

Good fit for

• Opening hours, pricing, delivery, and policy questions
• Support triage before a human takes over
• Businesses that want a simple WhatsApp FAQ bot